Effective Date: [Insert date of publication] Last Updated: September 2026
1. Introduction
Acelo Logistics & Rentals ("Acelo," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of everyone who interacts with us — clients, passengers, fleet partners, job applicants, and website visitors. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it, in line with the Nigeria Data Protection Act 2023 ("NDPA") and the oversight of the Nigeria Data Protection Commission ("NDPC").
This Policy applies to data collected through our website (acelologistics.com), our WhatsApp Business channels, email, social media pages, and any in-person interactions related to our Services.
2. Who We Are
Acelo Logistics & Rentals is the data controller responsible for the personal data described in this Policy. If you have any questions about how we handle your data, contact us at:
Email: operation@acelologistics.com WhatsApp: 0810 311 5430
3. What Personal Data We Collect
Depending on how you interact with us, we may collect:
- Contact details: name, phone number, WhatsApp number, email address
- Trip details: pickup and drop-off locations, dates, headcount, organisation or church affiliation (where relevant to group bookings)
- Payment-related information: payment confirmation details (we do not store full card or bank details — these are processed by our payment partners)
- Communications: messages sent to us via WhatsApp, email, our website contact/booking form, or social media
- Fleet partner information: vehicle documentation, driver details, and insurance records, for those enrolled in our fleet partnership programme
- Job applicant information: CVs, work history, and related details, for those applying to open roles at Acelo
- Website usage data: basic technical information such as browser type and pages visited, where applicable
We do not knowingly collect sensitive personal data (such as health information) unless voluntarily provided by you and relevant to arranging a service (e.g., a mobility accommodation request).
4. How We Collect Your Data
We collect personal data directly from you when you:
- Message us on WhatsApp or by email to request a quote or make a booking
- Fill out a form on our website
- Interact with us on social media (comments, DMs)
- Apply for a role with Acelo
- Enrol as a fleet partner
5. Why We Process Your Data (Legal Basis)
We process personal data on the following legal bases under the NDPA:
- Performance of a contract — to arrange, confirm, and deliver the transportation services you request
- Legitimate interest — to communicate with you about your booking, respond to enquiries, and improve our services
- Consent — for marketing communications, testimonials, or use of your organisation's name/logo in our marketing materials, always sought separately and specifically
- Legal obligation — where we are required to retain or disclose information to comply with Nigerian law
6. How We Use Your Data
We use personal data to:
- Process and confirm bookings, assign vehicles and drivers, and provide customer support
- Send booking confirmations, invoices, and service-related communications
- Improve our services and respond to feedback
- Where you have given consent, send you updates about our services or use your feedback/testimonial in our marketing
- Meet our legal, tax, and regulatory obligations
We do not sell personal data to third parties.
7. Who We Share Your Data With
We may share limited personal data with:
- Drivers/pilots assigned to your trip (e.g., pickup location, contact number), so they can carry out the service
- Fleet partners, where a partner vehicle is assigned to fulfil your booking
- Payment processors, to complete transactions
- Professional advisors (e.g., accountants, auditors), where necessary
- Regulators or law enforcement, where required by law
We require anyone we share data with to handle it responsibly and only for the purpose it was shared.
8. Data Storage and Security
We store personal data using a combination of digital platforms (including WhatsApp Business, cloud storage, and our website's booking systems) and apply reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse. Access to client and booking data within our team is limited to those who need it to do their jobs.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, meet our legal and tax obligations, and resolve any disputes. Booking and invoice records are typically retained for [insert retention period, e.g., 6 years] in line with Nigerian tax and business record-keeping requirements. Job applications not resulting in an offer are typically deleted after [insert period, e.g., 12 months].
10. Your Rights
Under the NDPA, you have the right to:
- Be informed about how your data is used (this Policy)
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where applicable
- Object to or restrict certain processing (e.g., marketing)
- Request a copy of your data in a portable format
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled
To exercise any of these rights, contact us at operation@acelologistics.com. We will respond within a reasonable time and in line with NDPA requirements.
11. Cookies and Website Tracking
Our website currently uses only the technical cookies necessary for it to function correctly. We do not currently use third-party advertising or analytics cookies. If this changes in future (for example, if we add site analytics), we will update this Policy and, where required, seek your consent.
12. Children's Privacy
Our Services are intended for individuals aged 18 and above who are booking on their own behalf or on behalf of an organisation. We do not knowingly collect personal data directly from children. Where minors travel as passengers as part of a group booking (e.g., school transport), the booking and its data are handled through the responsible adult or organisation, not the minor directly.
13. International Data Transfers
Some of the platforms we use (such as WhatsApp Business, hosted by Meta, and cloud service providers) may process data outside Nigeria. Where this occurs, we take reasonable steps to ensure such transfers meet the safeguards required under the NDPA.
14. Data Breach Notification
In the unlikely event of a data breach affecting your personal data, we will notify the NDPC in accordance with NDPA timelines and inform affected individuals where the breach is likely to result in a risk to their rights.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date above reflects the most recent revision.
16. Contact Us
Acelo Logistics & Rentals Email: operation@acelologistics.com WhatsApp: 0810 311 5430